---
title: "Make.com - Positive User Integration"
description: "Connect Positive User to thousands of apps using Make.com to automate contact data sync and simplify everyday workflows."
url: https://help.user.com/en/articles/267-makecom-positive-user-integration
collection: "Third-Party Tools"
updated: 2026-10-28
language: en
alternates: [pl, fr, de, it, es]
---

# Make.com - Positive User Integration

Connect Positive User to thousands of apps using Make.com to automate contact data sync and simplify everyday workflows.

Connecting your marketing tools keeps contact details accurate across all platforms without manual effort. By linking Positive User with [Make.com](https://Make.com) (formerly Integromat), your team can build visual workflows that automatically transfer data between your workspace and external software.

Whether you want to send new signups from form builders into your database or sync offline sales spreadsheets, [Make.com](https://Make.com) connects your platforms so information moves automatically behind the scenes.

## Integration Scope

The [Make.com](https://Make.com) integration for Positive User includes pre-built modules for major features across your workspace:

-   **Triggers**: Automatically start a workflow when new events happen in Positive User, such as a new contact registering, a new deal being created, or a task being assigned.
    
-   **Actions**: Update contact records, create companies or deals, create support tickets, send custom events, add contacts to lists, and apply tags.
    
-   **Searches**: Find existing contacts by email, phone number, or custom ID to prevent duplicate records.
    
-   **Custom API Calls:** Make direct API requests to any Positive User REST API endpoint using your authorized credentials when a pre-built module is not available.
    

Full list of modules can be found [here](https://www.make.com/en/integrations/usercom).

## **Prerequisites**

Before connecting Positive User to [Make.com](https://Make.com), ensure you have the following ready:

-   Admin access to an active Positive User workspace.
    
-   An active [Make.com](https://Make.com) account.
    
-   Scenario you want to implement.
    

## **Step-by-Step**

1.  Generate a public REST API key in Positive User. Go to "Workspace Settings" → "API & Integrations" → "Public API" and click "New API Key". More info about API keys management in “[How to Create and Manage API Keys](https://help.user.com/en/articles/194-how-to-create-and-manage-api-keys.md)”.
    
2.  Log in to your [Make.com](https://Make.com) account and choose a suitable organization (or create one).
    
3.  Establish a connection with your Positive User workspace using the API key you generated.
    
4.  Build a flow similar to Positive User automation flows.
    
5.  Map your fields between external tools and Positive User, then test and turn on your scenario.
    

## Use Cases

Connecting external software through [Make.com](https://Make.com) helps your team eliminate repetitive tasks and keep contact data synchronized.

-   **Form submissions:** Automatically create or update contact profiles in Positive User whenever someone fills out an external web form, ensuring immediate welcome messaging and followup.
    
-   **Spreadsheet synchronization**: Send contact details or transaction records from Google Sheets straight to Positive User to update contact attributes or trigger automated email campaigns.
    

## **Related Articles**

-   [How to Create and Manage API Keys](https://help.user.com/en/articles/194-how-to-create-and-manage-api-keys.md)