As part of the new release, several features in User.com are getting new names to make the app more intuitive and consistent. This guide provides a simple reference to help you understand which features have been renamed, showing both the current and updated terminology side by side. Whether you’re a long-time user or just getting started, this quick comparison will make it easier to adapt to the changes and continue using the platform without interruption.
Old Name | New Name |
Active Mode | Snooze |
Activity | Task |
Agent | Team member |
Agent Groups | Team Member Groups |
Agent Settings | Your Settings |
Aggregator | Calculated Attributes |
App | Workspace |
App Settings | Workspace Settings |
Author | Creator |
Calendar | Meetings |
CRM | Sales |
Data Collector | Website Event Tracker |
Docs | Knowledge Base |
HTML Blocks | Custom Widgets |
Inbox | Conversations |
Landing Pages | Pages |
Media | Media Library |
Mobile Wallets | Wallet Notifications |
Payments Section | Plan & Payments |
People Section | Contacts Section |
Redirects | Tracked Redirect Links |
Snippet Tag | Dynamic Content |
Tickets | Support Tickets |
Tools | Website Experience |
User | Contact |
With these name updates, our goal is to make navigation and feature usage more straightforward across the platform. If you’d like to explore the full set of definitions - not only for the updated features but for many other key terms in User.com - check out our Glossary article for a complete reference.
User.com Glossary
Glossary of terms used in the User.com app to help you understand key names and definitions.
