As you transition from your trial period to a paid subscription, managing your billing and invoices is straightforward.
Because your plan, seats, add-ons, and consumables share one renewal date, you receive a single consolidated invoice at the end of each billing cycle.
Invoice Email Address
When you start working with Positive User, you provide your invoicing details to your sales representative while setting up your offer.
Check the inbox for the billing email address you provided to your sales representative to view your latest invoice by clicking the link in the email.
Update Invoice Email
If your finance contact changes, or if you need to update any account or billing information down the road, making changes is simple:
If you pay for the subscription by card, you can log in to your Stripe account and update the details.
If you pay via bank transfer, then to update your invoice email address or billing details, please reach out directly to your Customer Success Manager (CSM) or Account Executive (AE). They will quickly update your account record to ensure all future invoices arrive with new details.
In case of any additional question you can always contact our Support team via chat.