You can connect your email inbox and sending address to User.com even if your provider requires 2-step verification. When this protection is enabled, you must generate an app-specific password and use it instead of your regular login password when configuring IMAP or SMTP. This article walks you through that process step by step.
Log in to your Google Account. Click the profile area in the top-right corner and choose “Manage your Google Account”.
Go to “Security and sig-in” in the left-side navigation and open “2-Step Verification”. You may be asked to sign in again.
Scroll to “App passwords”.
Enter a name for the app and click “Create”.
You will receive a unique, 16-character password. Copy it - you will need it to configure IMAP or SMTP in User.com.
If you want to send email campaigns using your own email address, use the generated password in your SMTP configuration.
Log in too your User.com workspace and go to Settings → Workspace Settings → Email → SMTP Settings.
Choose Create SMTP.
Fill in the configuration as explained in the related SMTP guide, then paste the generated app password into the Password field.
Using custom SMTP settings for email campaign delivery gives you a possibility to send emails from your email servers.
If you want to connect your external email inbox with with User.com (to keep a copy of all received and sent messages directly in the platform), configure IMAP using your app-specific password.
In your User.com workspace go to Settings → Workspace Settings → Conversations → Inbox Settings
Choose “Connect via IMAP” option.
Complete the form using the information in the IMAP configuration guide, then paste your 16-character app password into the “Password” field. [LINK]
Once you connect your email inbox with the User.com app you will be able to find received/sent emails in the contacts profiles and in the “Inbox Settings” section. You can use these details in the automations and you date-to-date communication with leads and customers.
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