How to update DNS Records

We’re excited to share that we’re introducing improvements that will bring faster email delivery, stronger security, and better inbox reach. To proceed, we’ll need your assistance in updating a few DNS records.

Step by step

To start using new Email Infrastructure you need yo update current DNS settings in you Hosting Panel.

1. Add new SPF record

2. Add new CNAME record

3. Replace old DKIM with new DKIM

   1. This step is optional

1. Records to be updated

SPF

SPF allows mail servers to verify that User.com is allowed to send emails from your domain.

• Record type: TXT

• Name: Usually your domain name. Please check your Hosting Documentation.

• Value: include:_spf.positivegroup.email

If your domain already has an SPF record, update its value instead of adding a second recor

Example

• Current value: v=spf1 mx a include:_spf.mail03-userengage.com -all

• Updated value: v=spf1 mx a include:_spf.positivegroup.email include:_spf.mail03-userengage.com -all

Please DO NOT delete the previous include:_spf.mail03-userengage.com.
You need to have both.

DKIM

DKIM adds a digital signature to your messages to confirm that they are legitimate and unchanged.

• Record type: CNAME

• Name: usercom2048._domainkey.{YOUR-DOMAIN}.com

• Value: usercom2048._domainkey.userengage.com

Please DO NOT remove the previous User.com DKIM record.
You need to have both.

DMARC

This step is optional, especially if you already use your custom DMARC.

This strengthens your domain’s email security and ensures DMARC reports are delivered straight to your inbox.

• Record type: TXT

• Name: _dmarc.{YOUR-DOMAIN}.com

• Value: v=DMARC1; p=quarantine; sp=reject; rua=mailto:dmarc@{YOUR-DOMAIN}.com  

2. Final DNS records overview

How your DNS might look like after update.

3. Verification and Monitoring

In your User.com Panel domain settings

• www.{your-app}.user.com/v3/settings/mail-domains/

all DNS records which need an update are labeled as INCOMPLETE

After updating your DNS, click Validate or wait up to 24 hours for our system to recheck it automatically. Once everything is configured correctly, the status label will switch to ACTIVE

If you are not sure about any of the steps please contact our customer support.
We are here to help you get every e-mail delivered to your client.